2021-05-13T18:18:57-04:00 X, The Moonshot Factory
User Experience Researcher, Robotics
User Experience & Design
Mountain View, CA


We are a team of roboticists, researchers, engineers and entrepreneurs who are passionate about changing the world for the better through the use of robotic solutions.  We believe that improving the access and usability of robots can help people and businesses grow in previously unattainable ways.  We’re aiming to redefine what robotics can and should be able to do for people, whether it’s at work, at home or in their communities.


Are you a driven, results-oriented self-starter? Are you passionate about robots in the real world? Do you want to improve access to intelligent technology? Do you want to solve real user challenges in the field? Do you love thinking about and exploring future technologies through strategic foresight?  If you answered “yes” to these questions, this may be the role for you!

We are looking for a User Experience Researcher to join our Design team based. The ideal candidate has a passion for user experience research, interest in robots, automation, and human-automation interactions, and the ability to deliver product insights and recommendations as part of a dynamic, cross-functional team.

How you will make 10x impact:

  • Influence product strategy and advocate for the user through clear and timely communications to partners and leadership, working closely with product managers, design lead, software developers, and strategy
  • Independently plan and implement strategic and tactical research to inform product launches, innovation and improvements
  • Study and analyze user behavior through qualitative methods, including lab studies, field visits, interviews, ethnography, surveys, concept evaluations, etc.
  • Develop and leverage technical and business understanding to inform meaningful research
  • Influence product strategy and advocate for the user through clear and timely communications to partners and leadership
  • Drive change by advocating research findings with actionable insights to diverse audiences through written reports, in-person presentations, and hands-on collaboration.
  • Lead the team in understanding and addressing real, compelling pain points, and solutions to feel more intuitive, accessible, easy—and even magical.

What you should have:

  • Bachelor's degree in Anthropology, Human-Computer Interaction, Human Factors, Psychology, Sociology, or related field, or equivalent practical experience.
  • Experience with research design, utilizing various research methods— including usability studies, contextual inquiries, generative studies and surveys.
  • Experience in conducting exploratory research in new markets, audiences, or industries
  • Experience leading and reinforcing a customer centric mindset to a diverse audience
  • Experience asking, prioritizing and successfully answering key questions for the business to drive product decisions

It’d be great if you also had these

  • While not required, experience with user-centered design best practices, human factors, or information design, is preferred
  • Previous experience in a growth or emerging markets team is preferred
  • Work travel may be required, once safe and permitted to do so given COVID-19
  • Manufacturing, robotics, and automation experience is a bonus, and not required
  • Experience working with vendors to execute research
  • Experience as a researcher supporting early stage, zero to one products
  • Experience planning UX research across the product lifecycle, from early generative to mid-cycle development, to shipped UX
  • Experience and knowledge around foresight strategy and speculative design including trend identification & mapping, methods such as Three Horizons, Influence/Systems Mapping, & impact mapping using futures wheels, and future visioning through scenarios and vignettes with storytelling and quantitative estimates.

At X, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability or special need that requires accommodation, please contact us at: x-accommodation-request@x.team.

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Thank you for applying to X, the moonshot factory!

Your application has been received. We appreciate your interest in the open roles at X. Our team will review your materials and if there is a fit, a member of our team will contact you with more information.